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Medix East Africa Limited
Medical equipment is a significant investment — and like any investment, it needs to be protected. Medix East Africa’s biomedical engineering team offers comprehensive maintenance, repair, calibration, and training services for all medical equipment, whether purchased from us or from other suppliers.
We Keep Your Equipment — and Your Patients — Safe An uncalibrated monitor or a faulty infusion pump can cost a patient’s life. Medix East Africa’s certified biomedical engineers are trained to maintain, repair, and validate medical devices to manufacturer and international standards. |
Our Service Offerings
Preventive Maintenance (PPM)
Scheduled preventive maintenance visits to inspect, clean, test, and certify your equipment before problems arise. We follow OEM-recommended PPM protocols for every device category.
✔ Monthly, quarterly, semi-annual visits | ✔ Performance testing & benchmarking |
✔ Full equipment inspection checklist | ✔ PPM certificate issued per device |
✔ Lubrication & cleaning | ✔ Proactive parts replacement |
✔ Software and firmware updates | ✔ Maintenance log book provided |
Corrective Maintenance & Repairs
When equipment fails, Medix responds fast. Our engineers carry a ready stock of genuine spare parts to minimize downtime.
✔ Emergency call-out service | ✔ PCB & electronic repairs |
✔ On-site diagnosis & repair | ✔ Mechanical parts replacement |
✔ Component-level fault finding | ✔ Sensor & probe replacement |
✔ Genuine OEM spare parts | ✔ Post-repair testing & certification |
Calibration & Verification
Medical devices must be periodically calibrated to ensure accuracy. We offer calibration services with traceable, documented results for audit and accreditation purposes.
✔ Patient monitor calibration (NIBP, SpO₂, ECG) | ✔ ESU output power verification |
✔ Infusion pump flow rate calibration | ✔ Balance / weighing scale calibration |
✔ Anesthesia machine leak testing | ✔ Thermometer & temperature device checks |
✔ Autoclave / sterilizer validation (Bowie-Dick) | ✔ Calibration certificates issued |
✔ Laboratory analyzer QC verification | ✔ NABL / ISO 17025 traceability |
Installation & Commissioning
When you purchase new equipment from Medix, our engineers handle the complete installation, configuration, and hand-over to your clinical staff.
✔ Site preparation assessment | ✔ Integration with EMR/LIS/HIS |
✔ Equipment unpacking & inspection | ✔ Commissioning test & sign-off |
✔ Electrical & connectivity setup | ✔ As-built documentation |
✔ Equipment configuration & set-up | ✔ Warranty activation |
User Training
Proper operation of medical equipment requires trained staff. Medix provides formal user training for doctors, nurses, lab technicians, and biomedical engineers.
✔ Operator training for clinical staff | ✔ Refresher training on request |
✔ Biomedical engineer (BME) technical training | ✔ On-site and facility-based sessions |
✔ Training completion certificate | ✔ Training manuals & SOPs provided |
Annual Maintenance Contracts (AMC)
For peace of mind throughout the year, Medix offers Annual Maintenance Contracts (AMC) that cover all preventive and corrective maintenance for a fixed annual fee.
- Predictable budget for equipment maintenance
- Priority response for breakdowns
- Discounted spare parts rates
- Unlimited service visits within contract scope
- Monthly or quarterly service reports
- Available for individual devices or entire facility fleet
Equipment We Service
Our biomedical team is trained to service equipment from the following categories:
✔ Patient monitors (all brands) | ✔ X-ray & digital imaging systems |
✔ Ventilators & anesthesia machines | ✔ Autoclaves & sterilizers |
✔ Infusion & syringe pumps | ✔ Electrosurgical units (ESU) |
✔ Defibrillators | ✔ Fetal monitors (CTG) |
✔ Laboratory analyzers (biochemistry, hematology) | ✔ Infant incubators & warmers |
✔ Centrifuges & incubators | ✔ Oxygen concentrators |
✔ Ultrasound machines | ✔ Suction machines |
Why Choose Medix for Equipment Service?
- Factory-trained and certified biomedical engineers
- Genuine OEM spare parts — no counterfeits or substitutions
- Pan-Kenya coverage with engineers in all major regions
- Fast response times — typically within 24–48 hours
- Full documentation for accreditation, MOH, and KENAS audits
- Trusted by government hospitals, mission hospitals, and private facilities